![]() ![]() We don’t even have those kind of photographs’… and I was like - this is shady." I called and the lady was like, ‘I can’t get you any photographs. "I said, ‘Can you prove to me that the car windshield was not chipped before I took it - since your guy didn’t even walk around with me?’ And the guy was like, ‘Yeah, we can send you images of the car before you rented it.’" said Farr. He was also called about the damage after he had returned the car to the airport this summer. Go Public has heard from eight customers with similar stories, most of them about Budget's Vancouver airport location.Ĭonnely Farr also got stung for the $300 deductible, after Budget claimed a tiny chip in the windshield - which Farr said was there from the start - cost $692 to fix.īusinessman Marc Vaugeois's credit card was billed $446 for a roof dent so minor it can't be seen in pictures. "The fact that they have an ability to find damage after we have left … is so wrong." Other similar complaints If the vehicle had been damaged by us the would have been flat and they would have noticed it immediately," she said. "There have been so many different stories about when the damage occurred. Later, she was told it was reported by a subsequent customer. We didn’t realize there was an issue until at least an hour after - when the manager called."Ĭhernoff said that at first Budget told her a cleaner had spotted the dent. "We were under the understanding it was released and we had no problems. In her case and others, the extra charges were put through credit cards retroactively, after the vehicles had been returned and checked in. "They are taking advantage of us," said Wendy Chernoff, whose mother was made to pay a $300 insurance deductible by Budget in Port Coquitlam last winter, for a minor dent on a wheel rim. The customers say they were made to pay for tiny dents and chips that were normal wear and tear, or not their responsibility. Budget Rent a Car is under fire from several customers, who are going public to accuse the rental car giant of grossly overcharging them in B.C. ![]()
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